Shipping Policy
At JoyToys Shop, we ensure a smooth and reliable shipping process for all our customers. Below are the details of our shipping policies:
1. Order Processing Time
- Standard Processing: Orders are processed within 1–2 business days after payment confirmation.
- Custom/Personalized Orders: May take additional time depending on the customization requirements.
2. Shipping Options and Delivery Times
We offer the following shipping methods:
| Shipping Method | Estimated Delivery Time | Cost |
| Standard Shipping | 5–7 business days | Based on weight and destination |
| Expedited Shipping | 2–3 business days | Additional charges apply |
| Overnight Shipping | 1 business day | Contact us for a quote |
Delivery times are estimates and may vary based on your location or any unexpected delays.
3. Free Shipping
- Eligibility: Free standard shipping is available for orders over
- Exclusions: Free shipping does not apply to oversized or special-order items.
4. International Shipping
We currently offer international shipping. If shipping internationally, additional duties, taxes, or fees may apply and are the responsibility of the customer.
5. Tracking Your Order
- Once your order is shipped, you will receive an email containing the tracking information.
- Use the provided tracking number to monitor your package’s status and expected delivery.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Please ensure you provide a valid street address when placing your order.
7. Delays and Issues
While we strive to deliver within the estimated timeframe, delays can occur due to:
- Carrier issues.
- Weather conditions.
- Peak seasons or holidays.
If you experience any delays or issues with your shipment, please contact us immediately for assistance.
8. Returns and Refunds for Shipping
- Shipping fees are non-refundable unless the return is due to an error on our part.
- For further details, please refer to our Refund Policy.
If you have questions about our shipping policies or need assistance, please contact us:
- Email: info.joytoys@yahoo.com
- Phone: 021-111-228-079
- Address: Shop No. 7, Shoukat Plaza، near Kfc, Super Market،, Islamabad, 44000
Thank you for choosing JoyToys Shop!